Back by popular staff demand we brought back our crazy 365-day return policy!
Wow! Awesome! Yes we think we’re awesome and we think you’re awesome too, so we’re all awesome. Because we’re all so awesome we offer a 365-day return policy. That’s right if the item is not as described, or jacked up quality, or some gremlin shipped the wrong size or shipped it to the wrong address we offer 100% refund. Wait scratch that wrong address thing… How can you possibly return it if you didn’t get it in the first place? Hmmm ok if you can prove that the person who is now out of a job, sent your item to the wrong address then yes, we will replace and ship the item at our expense or a 100% refund.
We never charge our customers restocking fees. We only require that your returned item be unused, unworn, no stained damaged or altered by the customer. Item must be in original condition.
Because we are shooting for 100% customer satisfaction, our return policy covers craftsmanship, damaged goods on receipt unless damaged by courier, products not as described and wrong products shipped.
Our 365-Day Return Policy is for all of our customers regardless whether located i in the United States or International.
You must contact us at firstname.lastname@example.org before mailing any returns . We want (all) customers to receive the assistance that they need for a smooth process.
Please note: We do not accept returns on swimwear, intimate wear earrings or consumable products that have been used, including perfume, cosmetics and other beauty products.
Refunds will be processed approximately 5-7 business days after the item is received. Because of our extended and awesomeness we issue all refunds via PayPal. Why PayPal and not you’re original choice of tender; because we don’t want to wait 7 to 10 days for our bank to their thing, and then you wait another 7 days for your bank to do their thing we just want to move on and hopefully remain beasties, cause, so that we still offer you the best experience as possible.
We presently do not offer "Free" returns, but wait a minute!! Before the eyes start rolling, head starts swaying and you start posting reviews on our website or our Facebook timeline that Les Bijouteries is the “Antichrist” can we just decide right now that we are going to work together because in many cases a snapshot from your smartphone as proof that something went wrong is enough for us? Please understand that we work with many suppliers, and sometimes private labels and designers, so just send us an email to email@example.com we want to work it out and just flow with all the fabulousness and awesomeness.
All other issues please feel free to send us an email to firstname.lastname@example.org